Frequently Asked Questions
Everything you need to know about upgrading your home's entryway.
How do I measure my door frame for a new installation?
To ensure a perfect fit, measure the width and height of your existing door frame in three different places. Use the smallest measurement for each dimension to account for any slight warping or unevenness in the frame.
Do your doors come pre-hung or as slabs?
We offer both options. Pre-hung doors come attached to a frame with hinges already installed, making them ideal for new construction, while slabs are just the door itself, perfect for replacing an existing door in an undamaged frame.
What is the typical lead time for custom door orders?
Custom orders typically take 4 to 6 weeks for manufacturing and quality inspection. Once your door is ready, shipping usually takes an additional 3 to 7 business days depending on your location.
Are your exterior doors energy efficient?
Yes, our exterior doors are designed with energy efficiency in mind. Most models feature high-density foam cores and advanced weather-stripping to help maintain your home's temperature and reduce energy costs.
What is your return policy for damaged items?
If your door arrives damaged, please document the damage with photos and contact our support team within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.
Do you offer professional installation services?
While we specialize in the supply of high-quality doors, we have a network of certified third-party installers in most major metropolitan areas that we can recommend to assist with your project.